Building A Customer-Obsessed Operating Model

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By Kyle McNabb Empowered customers, armed with ever increasing digital capability, increasingly expect any information, any service, at their moment of need. We call this the age of the customer. Innovative brands, from Delta to Southwest, T-Mobile to Verizon, Home Depot to Walgreens, and Caterpillar to Rolls Royce, are sharing with Forrester […]

Vía Forbes Real Time http://onforb.es/1FN6iZI