People Have An Irrational Aversion To Being Last In Line


The irrational anxiety associated with being last in line can lead to unhappy customers, according to new research by Harvard Business School professor Ryan Buell. But there are ways to make people happier while they wait—and keep them from abandoning the queue.February 13, 2018 at 12:28PM

via Forbes Real Time http://ift.tt/2BWfhgW