No, L.L. Bean Doesn’t Owe You Money–But Its Legendary Customer Service Can Teach You Plenty

The press coverage of L.L. Bean’s change of heart has been of the “Just look what the world is coming to now!” variety. But for scrupulous L.L. Bean loyalists, the new, gently-trimmed policy at this company (which is often top-rated for customer service) is irrelevant.February 13, 2018 at 08:37AM

via Forbes Real Time