Why Strong Leaders Never Say, ‘Sorry, I Didn’t Know’

Leaders’ responses to controversies broadly fall into two categories:
1. “I’m sorry, I didn’t know.”
2. “I’m sorry I didn’t know.”
One comma says so much here. The first statement is an apology that’s not an apology. The second one suggests an acceptance of responsibility.December 08, 2017 at 01:58PM

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