How Superficiality Destroys The Customer Service Experience (And How To Fight Back)

Superficiality is the enemy of great customer service and customer experiences. And the more we fret about human jobs being replaced by bots and AI and tableside tablet ordering systems (or, if you’re a Dr. Evil type, the more you gleefully rub your hands together about this)…September 13, 2017 at 09:51PM

via Forbes Real Time