What Does a $30 Trillion Customer Service Experience Look Like?

Did you know that baby boomers are expected to pass down over $30 trillion to their children, or whomever may be lucky enough to be named in their wills? Neither did I. That’s a lot of money. Hard-earned money. And, according to one of the panel moderators at the recent […]

Vía Forbes Real Time http://ift.tt/1RwCJR8